Confirmed Service Customer
The install was good. The amount of time it took was not. I had an appointment to remove a piece of plastic (10) screws and replace it. 5 minute job. Unfortunately I sat there for an hour and 20 minutes for this to be performed. If you have an appointment the service department should be ready to do the work in a more timely manner. My service representative was friendly and helpful but in the end I should have been there no longer than 30 minutes.
Brian S.
PORT ARANSAS,
TX
Business Response
Brian, thank you for leaving this detailed feedback about your experience with our dealership. If you are willing, please call our General Manager at (361) 444-0022 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Was this review helpful?
Other reviews that may be helpful
Confirmed Service Customer
If I could inspire anyone, I certainly would. From personal experience, I can attest that Russell is truly a man of rare quality. He always has your b...
Confirmed Service Customer
Russell greeted us and informed us it would be a 10 to 14 day wait for our transmission service to be completed. He said they would do their best to g...
Confirmed Service Customer
Taylor Rodriguez did a great job. I can always count on her when I need service on my truck.
Confirmed Service Customer
Anna Rodriguez is the best service advisor and always helps us get our vehicles back on the road. Thanks so much Anna, and Geroge is amazing as well! ...